Thank you for shopping at GautamFabrics.com. We want you to be completely satisfied with your purchase. Please review our Return and Refund Policy to understand your rights and obligations regarding returns, exchanges, and refunds.
1. Returns
- Returns will only be accepted if the product is defective or damaged upon arrival.
- If you receive a defective or damaged product, please contact us within 7 days of receiving the order to initiate the return process.
- To process the return, you must provide:
- Clear photos showing the defect.
- A video showing the defect.
- A live video or shoot of the defective product, if requested.
2. Exchanges
- Exchanges are only possible for defective products. If you want to exchange the defective product for another item, the new product will be sent to you once the defective item is returned and inspected.
- We do not offer exchanges for items that are not defective or damaged.
3. Eligibility for Return/Exchange
- Products can only be returned if they are defective or damaged.
- Products must be unused, unwashed, and in the same condition that you received them.
- Custom-made, personalized, or final sale items are not eligible for return or exchange, unless defective.
4. Refunds
- Once your return is approved, we will process your refund to the original payment method.
- Refunds will be issued for defective products only, and the amount refunded will be equal to the purchase price of the item (excluding shipping charges).
- Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.
5. Return Shipping
- In case of a return due to defective or damaged products, GautamFabrics.com will bear the cost of return shipping.
- If the return is not due to a defect or damage, the customer will be responsible for the return shipping costs.
6. How to Return a Product
To initiate a return or exchange, please follow these steps:
- Contact our customer service team at info@gautamfabrics.com with details of the product and the issue.
- Provide us with the necessary photos, videos, and other requested information.
- Our team will guide you through the return or exchange process.
7. Non-returnable Items
The following items are not eligible for return or exchange:
- Custom-made or personalized products.
- Products that have been used, washed, or altered in any way.
8. Cancellations
- Once an order has been placed and the goods have been released or supplied from our end, the order cannot be canceled.
- If the order has not yet been processed, you may request a cancellation by contacting us immediately at info@gautamfabrics.com.
9. Contact Information
If you have any questions or concerns regarding returns or refunds, feel free to contact us: Email: [info@gautamfabrics.com]
Phone: +91 8949413584
Address: Radha Krishna Textiles, Ring Road, Surat, Gujarat – 395101